Privacy Policy

Last Updated: 02/08/2024

This Privacy Policy explains how www.theraffle.org ("we," "our," or "us") collects, uses, discloses, and protects your personal data when you visit our website [Website URL] and participate in our raffles. We are committed to safeguarding your privacy and ensuring that your personal data is protected.

1. Information We Collect

1.1 Personal Data

When you participate in our raffles, we may collect the following personal data:

  • Contact Information: Name, email address, phone number, and postal address.
  • Payment Information: Credit/debit card details, billing address (processed through our third-party payment provider).
  • Account Information: Username, password, and any preferences you provide.
  • Participation Details: Information about the raffles you enter and your interactions with our services.

1.2 Automatically Collected Data

When you visit our website, we may automatically collect certain information about your device and usage, including:

  • Device Information: IP address, browser type, operating system, and device identifiers.
  • Usage Information: Pages visited, time spent on the site, and other usage statistics.
  • Cookies and Tracking Technologies: We use cookies and similar technologies to enhance your experience and collect usage data. You can manage cookie preferences through your browser settings.

2. How We Use Your Information

We use your personal data for the following purposes:

  • To Operate and Manage Raffles: Processing entries, selecting winners, and distributing prizes.
  • To Communicate with You: Sending updates, promotional materials, and customer service communications.
  • To Process Payments: Handling transactions and maintaining transaction records.
  • To Improve Our Services: Analysing usage data to enhance user experience and develop new features.
  • To Ensure Security: Detecting and preventing fraud and unauthorised access.

3. Legal Basis for Processing

We process your personal data based on the following legal grounds:

  • Consent: When you provide consent for specific purposes, such as receiving marketing communications.
  • Contractual Necessity: To fulfil our contractual obligations to you, such as processing raffle entries.
  • Legal Obligation: To comply with applicable laws and regulations.
  • Legitimate Interests: For purposes such as improving our services and ensuring security.

4. Sharing Your Information

We may share your personal data with the following parties:

  • Service Providers: Third-party companies that assist with payment processing, email delivery, and website hosting.
  • Legal Authorities: If required by law, we may disclose information to law enforcement or other governmental authorities.
  • Business Transfers: In the event of a merger, acquisition, or sale of assets, your personal data may be transferred to the new entity.

5. International Transfers

Your personal data may be transferred to and processed in countries outside the UK. We will ensure that appropriate safeguards are in place to protect your data, such as standard contractual clauses or other legal mechanisms.

6. Data Security

We implement appropriate technical and organisational measures to protect your personal data from unauthorised access, use, disclosure, or destruction. However, no security system is impenetrable, and we cannot guarantee the absolute security of your data.

7. Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected and to comply with legal obligations. The specific retention period depends on the nature of the data and the purposes of processing.

8. Your Rights

You have the following rights regarding your personal data:

  • Access: Request a copy of the personal data we hold about you.
  • Rectification: Request correction of inaccurate or incomplete data.
  • Erasure: Request deletion of your personal data in certain circumstances.
  • Restriction: Request limitation of processing under certain conditions.
  • Objection: Object to processing based on legitimate interests or direct marketing.
  • Data Portability: Request transfer of your data to another organisation.
  • Withdraw Consent: Withdraw consent at any time where processing is based on consent.

To exercise these rights, please contact us using the contact information provided below.

9. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these websites and encourage you to read their privacy policies.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any significant changes and indicate the date of the latest update.

11. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:

  • Email: [email protected]
  • Postal Address: 3rd Floor, 86-90 Paul Street, London, England, United Kingdom, EC2A 4NE